This Privacy Policy explains how brightstack ai, Inc. ("brightstack", "we", "us", or "our") collects, uses, stores, shares, and protects your personal information.
What Information We Collect, Why, and How We Use It
- Website Interaction & Support
- Data collected: IP address, device/browser info, session logs, support correspondence.
- Purpose: Ensure site functionality, troubleshoot issues, enhance user experience, and support requests.
- Account Registration, Trials, and Demos
- Data collected: Name, email address, company, job title, phone number, country, and any optional information you provide.
- Purpose: Enable access to Platform features, deliver demos/trials, and inform you of updates.
- Platform Usage
- Data collected: Usage patterns, performance metrics, activity logs.
- Purpose: Operate and improve the Platform, support analytics, and enhance product performance.
- Marketing and Outreach
- Data collected: Newsletter sign-ups, webinar attendance, marketing responses.
- Purpose: Provide updates, event invitations, and promotional materials (only with your consent, where required).
- Cookies and Similar Technologies
- Data collected: Anonymous identifiers, preferences, usage behavior.
- Purpose: Improve site performance, analytics, and personalization.
- You can manage or disable cookies via your browser, though it may affect site experience.
Retention of Your Data
- We keep personal data until:
- It's no longer necessary for its original purpose;
- You request deletion (subject to legal obligations);
- We are required to retain it (e.g., for tax, legal, or contractual reasons).
- We maintain a data-retention policy to ensure timely deletion and compliance.
How We Protect Your Data
We use industry-standard technical and organizational safeguards—encryption, secure data storage, access controls. While we strive for high security, no system is foolproof. You also play a role in security—use strong passwords and protect your credentials.
Who We Share Your Data With
- With affiliates and partners for service delivery;
- With analytics and marketing service providers;
- With legal, accounting, or professional advisors;
- In case of merger, acquisition, or sale;
- In response to law enforcement or legal processes;
- Where you've given explicit consent.
If you'd like the current list of recipients, contact us at [email protected].
External Data Transfers
Our operations may transfer personal data across borders (e.g., between the U.S. and EU/EEA) under appropriate safeguards such as standard contractual clauses or adequacy decisions, ensuring continued protection.
Your Privacy Rights
Depending on your location (e.g., GDPR, CCPA), you may have rights to:
- Access your data;
- Correct inaccuracies;
- Delete requested personal data (unless legally required to retain);
- Restrict or object to processing;
- Receive data portability;
- Withdraw consent at any time.
To exercise any rights, email [email protected].
Children
Our services are not directed to children under the age of 16. We do not knowingly collect their personal data. If you believe we have inadvertently done so, contact us to request deletion.
Third-Party and Social Media Integration
- Our Website may include embeds or links to third-party platforms (e.g., YouTube, LinkedIn). Those services are governed by their own privacy policies.
- We're not responsible for third-party policies or practices—please review them directly.
Analytics Tools
We use tools like Google Analytics, Hotjar, or Mixpanel for site performance monitoring and improvement. These may set cookies or collect anonymized usage data. Please see our Cookies & Tracking Policy for details.
Do Not Track (DNT)
We do not currently respond to "Do Not Track" signals. However, you may disable or block cookies as noted above.
Updates to This Policy
We may revise this policy over time. If changes are material, we'll notify you on our Website or via email. Please review periodically; continued use of our services after updates indicates acceptance.
Contact Us
For questions about this Privacy Policy or your data rights, reach out to: